Product Guide: Hotel Business Center Computer Apps

DOWNLOAD OFFICIAL WHITE PAPER HERE > SURFERQUEST BIZ CTR APPS

BUSINESS CENTER SOLUTIONS: Software, Additional Applications and Support Packages

SOFTWARE

With SurferQuest, you can charge your guests for usage or offer complimentary. The software eliminates the need for a business center attendant, or routine maintenance and monitoring. The software protects your computers from viruses and key loggers, and protects your guests from having their personal information stolen, such as credit card numbers and passwords. After each session, all content is erased and the machine is refreshed back to its original settings. The interface can be customized and branded to suit.

Charge for usage with SQ Charge

SQ Charge provides computer access to your guests at a rate you set. Manage your account through the back office web tool. Accept credit cards or prepaid access cards for usage. Sessions can be set pay as you go, or set for increments such as 15, 30 and 60 minute.

Offer complimentary with SQ Basic

Give your guests complimentary access to desktop apps such as Microsoft Office and internet browsers, while still protecting your machines with the same features of SQ Charge. While offering free usage, you can still set predetermined sessions with SurferQuest Time.

                                                                               

Additional Applications for your SurferQuest machine

Charge for Printing with Pay Per Print

For SurferQuest Charge accounts, Pay Per Print is an additional application enabling you to charge your guests for printing based on rates you set. Different rates can be set for black and white or color prints. Set your rates per page, through the back office web tool.

 

Browser Content Filter

SurferQuest’s browser content filter enables you to restrict access to objectionable or offensive sites and content. This application is updated daily, keeping your users protected.

Print My Boarding Pass

This E-Ticket application connects your guests to a database of airlines, and provides quick and easy retrieval of their boarding passes for printing. PMBP provides access to all major and most minor airlines. Guests can locate their boarding passes using the database or search function. This app can be set as an additional service, or a computer dedicated feature.

 

SQ Function 1

Lock your machines into a dedicated program, such as the internet explorer, preventing access to any other functions. This application also works for other party software.

                                                                     

Service and Support Packages for Staff and Guests

Standard Support             

This support package is available to your staff members from the hours of 8am to 6pm EST, as a live phone support service. Standard Support also provides you with access to your online account through the back office web tool.

Extended Support            

This support package is available to your staff and guests 24 hours a day, 7 days a week. All support is live, and remote trouble shooting is available with Extended Support. Online account access is also included.

Online Account  

Included with both support packages, your online account will give you the ability to monitor usage, print revenue reports, set your rates for sessions and printing with SQ Charge, and upload logos and customize your interface.

 

Company Bio

SurferQuest has been proudly serving the hotel and business industry since 1998. Currently, SQ business center applications are in over 2000 hotels. Brands we work with include Westin, Hyatt, Sheraton, Radisson, Double Tree, Omni, Marriott, Best Western, Wyndham, Comfort Inn and many boutique resorts as well.

Here is a listing of a few of our clients:

Grand Hyatt Kauai Resort

Mt. Washington Resort

Grand America Resort

Holiday Inn Pearl

Grand Hotel Stockholm

Hilton Stamford

Sheraton Station Square

Atlantica Halifax Hotel

Comfort Inn Durango

Stephen F Austin Hotel

Marriott Salt Lake City

Sheraton Dallas

Hotel Avante

Hotel Fullerton and Conference Center

Seattle Tacoma Conference Center

Tulalip Resort and Casino

Hyatt Clearwater

Wyndham Las Vegas

LaQuinta Pittsburgh

Terra Resorts Group

References and Client Testimonials

Grand Hyatt Kauai and Camp Hyatt:

“We have been very happy with your service over the past 3 years since we’ve installed Camp Hyatt Computers. We would recommend SurferQuest for any business center.”

-Lydia Villanueva, Information Technology Manager

Grand Hyatt Atlanta:

“We partnered with SurferQuest and Flight Time TV for a real time solution that provided our guests current flight departure times and business center applications. Their products are in an easy to read and use format allowed our guests to stay updated and plan accordingly, while providing much needed business center services. Amanda has always been an outstanding representative, reliable, diligent in her follow-up, personable and solution driven.”

-David Gross, Associate Hotel Director

Loews Miami Beach:

“I worked with Amanda to provide Flight Time TV in the Loews Miami Beach Hotel. Process was fluid and working with Amanda and the company has been great.”

-Justin Creech, Assistant Hotel Manager

  

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