Business Center Computer Apps – White Paper

OFFICIAL WHITE PAPER HERE – Business Center Computers

Business Center Computers:

What you need to provide your guests with a full and secure business center

Guest computers can be a challenge

For most hotels, providing a business center for guests is a necessity. While many business travelers keep their smart phones, tablets and laptops with them, the business center is still an in demand amenity. USA Today wrote an article that quotes a guest as stating that they will not stay in a hotel that does not provide a business center. The demand for this amenity has not changed even with technology being more easily accessible.

Providing a business center can be a maintenance nightmare if not done correctly. Offering computers without security software to guests (not anti-virus) can leave your machines open to damage and hacking, and also expose your guests to the potential for key logging and theft of their personal information. Protecting your investment, protecting your guests, and providing a service that will not only be efficient but impress is the ultimate goal when implementing this amenity.

How do I protect my machines?

Business center machines, printers and services can be costly. The typical price for an all in one computer can easily climb past the thousand dollar mark. Protecting your investment is important. Implementing maintenance free software such as SurferQuest not only protects your machines and guests from identity theft, but also saves on the cost of employing a business center attendant, and the cost and time of IT staff to maintain the machines.

What is SurferQuest and what can it do for my machines?

SurferQuest is business center software that protects guest computers, and keeps them virtually maintenance free. After each session, the machines restore to their original settings. Any user content, viruses, credit information, etc, is removed. SQ also prevents users from accessing the computer’s settings and control panel. With SurferQuest, the concern that a guest will damage your machine is removed. SQ is insurance for your investment and peace of mind.

What features and apps can I offer through SQ?

SurferQuest provides a full suite of apps to meet the tech needs of your guests. Whether charging guests for usage and printing or offering simple boarding pass printing, SurferQuest is the solution to your business center needs. Here is a listing of features available with SQ apps:
Pay for use: With SurferQuest Charge you can set a price for computer use and printing. With Charge accounts, the settings can be adjusted to offer free use before being charged.

Content Filtering: Protect your guests from objectionable content by preventing browsing to questionable sites.

Boarding pass access: Print My Boarding Pass enables guests to easily locate their boarding pass and print. This can be an additional app on an SQ machine, or can lock the machine into this function alone.

Live flight status: Show the departure status of any airport(s) in your hotel. Can be broadcast in your business center, lobby or directly to guest room tvs.

Interactive Digital Signage: By offering SQ Link to your guests, they will have an interactive portal to local entertainment, dining, transportation, interactive maps of hotel and area, news, and more.

Technical Support

Live 24/7 phone support is available to staff members and guests. SurferQuest is always happy to assist.

Does SQ sell hardware?

SurferQuest provides various hardware options for purchase ranging from desk top units to all in one models. Each SQ machine sold includes options for hardware warranties to ensure your computers are protected against hardware damage. Each hardware order includes the first year of software and support at no cost.

How do I get started?

Getting started with SurferQuest is easy. SQ has been in business for the past 15 years, and our team members are industry experts. SurferQuest has served over 3,000 hotels and clients and look forward to serving you as well.

Call us today! Amanda Smith, SR Business Developer, 814-342-3120

Amanda@surferquest.com

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