Month: October 2014

Maximizing your Guest Business Center

The focus of any hotel is guest satisfaction. For this reason, hotels commit themselves to catering to their guest’s every need. Room service, dry cleaning, event planning, turn down service, transportation, special requests, and so on. But, even in an industry where providing total comfort and convenience is the goal, sometimes the business center is overlooked. Whether this means providing out of date machines, or out of date apps, many properties offer machines older than 4 years.

While it is understandable that a hotel sets the business center as a secondary priority expenditure, the business center is an important feature. Offering machines that are in need of an upgrade can actually cost the hotel money in the way of staffing and daily invested time on behalf of IT. The business center can even be transformed into a great revenue generator when provided to guests at a charge.

Even outside of investing a thousand dollars on new machines that will impress guests, investing as little as $150 per computer per year will save the hotels hundreds of dollars on staff time. When providing machines that have no software protection, hours of staff time can be lost on reformatting, and repairing after viruses.

Maximizing your business center can be as simple as adding maintenance free software, and apps such as boarding pass printing and SQ link (the interactive concierge). For less than the cost of Microsoft products, you can provide apps and services that keep you ahead of the technological curve, impress your guests and save your property money.